Heel cup at a glance
- Where
- Back of the insole, around the heel
- Job
- Centers and steadies the heel
- Pairs with
- The boot's heel counter
What does a heel cup do?
It holds the heel in one place and keeps its padding where it belongs. Under your heel bone is a pad of fatty tissue that does the cushioning, and a cupped insole wraps around it so it stays gathered under the bone instead of spreading out flat with each step.
The same wall stops the heel sliding sideways on off-camber ground and riding up and down on climbs. REI's advice when trying an insole is to stand on it and check whether the tissue of your heel is cupped and supported nicely.
Is a heel cup the same as a heel counter?
No, though they work together. The heel counter is the stiff back of the boot's upper, part of the shoe itself. The heel cup is part of the insole, sitting inside the counter directly under and around your heel.
A firm counter with a flat stock footbed still lets the heel wander, and that is exactly the gap a deep-cupped aftermarket insole fills. REI notes that a supportive mid to high volume insole can take up excess room at the back of a shoe and steady the heel.
How deep should a heel cup be?
Deeper and firmer for heavy loads, rough ground and heels that slip; shallower for light, fast footwear where the shoe already holds the foot well. Hiking-specific insoles generally use a deep, structured cup, while pure cushioning insoles often have a shallow, soft one that pads impact without locating the heel.
What this means when you're choosing
- A cup that keeps its shape when you squeeze the sides, rather than folding flat
- A heel that feels centered and held when you stand on the insole on one foot
- A deeper cup if your heel slips in boots that otherwise fit
- Room for the cup inside the boot, so it is not pushing your heel up out of the collar
Heel cup vs Heel counter
| Heel cup | Heel counter | |
|---|---|---|
| Part of | The insole | The boot's upper |
| Removable | Yes, with the insole | No |
| Main job | Cradles and centers the heel from below | Holds the heel from behind and the sides |
| Can you change it | Swap the insole | Only by changing boots |
Which to pick: The counter is fixed when you buy the boot, the cup is not, so a heel that wanders in a well-built boot is usually fixed by an insole with a deeper cup.
The common mistake
Judging an insole by how soft the heel feels
A thick, squishy heel feels good in the shop and does little to stop a heel from sliding. What holds the heel is the shape and firmness of the cup around it. If heel slip or heel pain is the problem, look for a deep, structured cup rather than more foam.
Common questions
Do I need a deep heel cup?
If your heel slips, rolls or aches at the end of the day, a deep cup is one of the most useful things an insole can add. If your boots already hold your heel well and the problem is impact, a cushioned insole with a shallower cup may suit you better.
Can a heel cup fix heel slip on its own?
It often helps, especially in a boot that fits well at the front and is a little roomy at the back. Combine it with a heel lock tied using a surgeon's knot. If the heel still lifts, the boot is probably the wrong shape for your foot.
Where this is defined
- How to Choose Insoles or Shoe Inserts, REI Co-op